How to cancel a free trial before you’re charged (Canada)

Many “free trials” turn into monthly subscriptions. Cancel early, keep proof, and don’t rely on memory alone.

Before you sign up

• Research the company. Read the terms — especially how and when you’re charged.
• Uncheck any pre-checked boxes for extras or auto-renew.
• Mark your calendar for the cancel-by date the day you start the trial.

Source: Competition Bureau on free-trial traps.

How to cancel (step by step)

1. Cancel in the same place you subscribed: the app’s account settings, the App Store / Google Play subscriptions page, or the company’s website.
2. Follow through until you get a confirmation (email or on-screen). Screenshot it and save it.
3. Set a calendar reminder 3 days before the trial ends, in case cancel takes time to process.
4. Check your bank or card statement after the end date to confirm no charge landed.

If you’re stuck or already charged

• Cancel again in writing (email or chat) and keep a copy of what you sent and when.
• Call your card issuer and ask about a dispute or chargeback for an unwanted subscription.
• Contact your provincial consumer protection office — rules differ across Canada.
• Report the company to the Competition Bureau and/or the BBB if they misled you or won’t cancel.

Auto-renewals (BC example)

Some provinces give extra rights for automatic renewals. In British Columbia, for example, Consumer Protection BC notes that shorter auto-renewals (about 60 days or less) can often be cancelled anytime, and you should cancel through the merchant in writing with proof. Treat that as a BC example only — check your own province’s rules. Source: Consumer Protection BC guidance on cancelling and auto-renewals.

Quick answers

How do I cancel a free trial before I’m charged?

Cancel in the same app, store, or website where you signed up. Wait for a confirmation, screenshot it, and set a calendar reminder a few days before the trial ends.

What if the company won’t cancel my free trial?

Cancel in writing and keep proof. Then contact your card issuer to dispute the charge, and check your provincial consumer protection office. You can also report the company to the Competition Bureau or the BBB.

Do auto-renewal rules differ by province in Canada?

Yes. Rules vary by province. For example, in British Columbia some short auto-renewals can be cancelled anytime. Check your province’s consumer protection office for the rules that apply to you.

Last checked 2026-10-19 against official sources linked on this page. This is general information, not legal advice.